Straight answers
FlowForge Pool frequently asked questions
What pool service owners and office teams usually want to know before getting started.
Is FlowForge only for pool companies?
FlowForge Pool is designed for pool service companies. FlowForge Tech also builds separate custom field-service platforms for organizations with different operational needs.
Does it work for owner-operators?
Yes. Startup plans are intended for owner-operators and small teams moving away from paper, texts, and spreadsheets.
Do I need to change my accounting software?
Not necessarily. FlowForge keeps service, invoice, and payment activity connected; the right accounting setup can be reviewed during onboarding.
Can my technicians use their phones?
Yes. Technicians can open routes, review service details, document work, and complete visits from a supported mobile device.
Can I import existing customers?
The team can help review your current customer data and plan the safest practical setup during onboarding.
Does it support recurring service?
Yes. The office can schedule recurring maintenance visits as well as one-time work.
Can I create one-time repairs?
Yes. One-time jobs can be scheduled and assigned alongside recurring service.
How are payments processed?
FlowForge uses Stripe for supported electronic payment methods while keeping invoice and payment history connected to the customer.
Are there job limits?
No job limits. Existing flowforge plans put limitations on the amount of active customer accounts, but customers can have unlimited jobs.
How long does setup take?
Setup depends on team size and existing data. Direct onboarding help is included, and you can contact us to import your customers for a smooth rollout.
What support is included?
You will receive a quick-start guide, direct onboarding, product support, and you can contact us to help you import your customers.
Can customers receive reports and photos?
Yes. Customers can receive service reports, photos, invoices, payment requests, and updates.